BART Reserved Parking Program FAQs


FAQs are consistently being updated. If you do not see your FAQ listed here, do not hesitate to Contact Us.


BART FAQs

Monthly Permits
  • How does my Monthly permit work?
  • How do I cancel my Monthly Reserved Parking Permit?
  • What payment types are accepted for Monthly permits?
  • Where do I send my Monthly permit parking payments?
  • When are the automatic payments taken from my credit card on file?
  • What if my credit card is declined for my monthly permit?
  • How do I know if my spot come up on the waitlist?
  • How often do the monthly waitlist reservations get updated?

  • Airport/Long Term Permits
  • How do I cancel my Daily or Airport/Longterm Permit?
  • How do I extend my Airport/Longterm permit if my trip lasts longer than planned?
  • Only one date is printing on my longterm permit, what happened to the other days?
  • My longterm permit starts on a weekend but the only date that is printing on the permit is Monday, can I still park on the weekend?
  • What if I need a longterm permit but I have already left my car at the station?

  • Daily Permits
  • How do I purchase Single Day Reserved permits?
  • How are Daily Permits charged?

  • General
  • Is there a cutoff time for reservations?
  • Why aren’t the dates available that I need?
  • Why does the checkout page give me an error that “the username is already in use”?
  • Do I need to reserve a permit for the weekend?


  • Monthly Permits


    How does my Monthly permit work?

    Monthly Reserved Parking Permits are recurring permits that are charged per calendar month. The charges will continue to be automatically processed until the permit is cancelled. Monthly permits are not pro-rated and the first purchase will always be for a full calendar month regardless of the date of purchase.


    How do I cancel my Monthly Reserved Parking Permit?

    Send an email by the 15th of the month you wish to be your last month of service to bart@parkingcarma.com with the subject “Attn: Cancellation” Include your name, permit number, station, email address and phone number. At the end of your last month of service, mail the physical permit sticker to:

    Pacific Park Management/ParkingCarma
    Attn: BART Parking Permits
    465 California St
    Suite 473
    San Francisco, CA 94104.


    What payment types are accepted for Monthly permits?

    Visa, Mastercard, WageWorks credit card, Commuter Check credit card are all accepted through the ParkingCarma website. Personal Checks, Commuter Checks, WageWorks checks can all be sent to the Pacific Park Management/ ParkingCarma offices along with the payment coupon that is printable from your MyCarma Dashboard. Bulk WageWorks and Commuter Check payments are also accepted and are processed through your employer or through the benefits company directly.
    Please make sure that all non-credit card payments are accompanied by accurate, up to date information, including your account email, first and last name, station, and permit number.


    Where do I send my Monthly permit parking payments?

    Make checks payable to Pacific Park Management/ParkingCarma and send to:

    Pacific Park Management/ParkingCarma
    Attn: BART Parking Permits
    465 California St
    Suite 473
    San Francisco, CA 94104.

    Mailed payments must be postmarked by the 10th of the month prior to the month of service.


    When are the automatic payments taken from my credit card on file?

    Monthly permit payments are processed on the 15th of the month prior to the month of service.


    What if my credit card is declined for my monthly permit?

    We will send you a notification email to let you know that your card is declined and you will have until the end of the month to update your credit card information before the second attempt is auto-processed. We recommend that you call or email us when you’ve updated your card so we can charge it right away and send you a confirmation.


    How do I know if my spot come up on the waitlist?

    We will send an email to the email address you have on file (it’s important to keep your email address up to date!) Once we send the email you will have 7 days to buy your monthly permit through a link in the email. Act quickly because once those 7 days are up, your waitlist reservation is forfeited and offered to another person on the waitlist.


    How often do the monthly waitlist reservations get updated?

    BART releases reservations for issue to the waitlist when the permit utilization for a particular lot decreases to a specified point. Since every lot has a different rate of turnover there is no set schedule for releasing permits. However, we do usually issue permits to a few waitlist stations on the waitlist each month. Check back every couple of months to see if your waitlist number has changed.



    Airport/Long-Term Permits


    How do I cancel my Daily or Airport/Longterm Permit?

    Daily and Longterm parking permits may be cancelled with 24 hours notice by emailing bart@parkingcarma.com with your name, BART station, phone number, email address and the dates you wish to cancel. Your cancellation may be subject to a 30% cancellation fee.


    How do I extend my Airport/Longterm permit if my trip lasts longer than planned?

    As long as the original permit is in your car, you can purchase an additional permit for the extension days using the same login information and license plate number. Make sure the permits are for consecutive days and applied to the same vehicle, and your permit will remain valid until the new ending date. As long as the original permit is in your vehicle you do not have to print the permit for the additional days.


    Only one date is printing on my longterm permit, what happened to the other days?

    This is exactly what is supposed to happen. For security purposes, only the first weekday will print on your longterm permit. The BART enforcement officers can check their records to verify the rest of the days on your permit.


    My longterm permit starts on a weekend but the only date that is printing on the permit is Monday, can I still park on the weekend?

    Yes. When your longterm reservation begins on a weekend you are not charged for those weekend days but you can still park your vehicle as long as your permit is on the dashboard.


    What if I need a longterm permit but I have already left my car at the station?

    If there is not a printed permit on your vehicle, it may be subject to citation or tow. We cannot make exceptions to the rule, so while you can purchase a permit if you’d like, if you cannot display it on your dashboard we can make no guarantees.



    Daily Permits


    How do I purchase Single Day Reserved permits?

    Single Day Reserved Permits are available for purchase online only, and multiple permits can be purchased at one time. Prices vary by station. You must print a permit for each day and place it on your dashboard.


    How are Daily Permits charged?

    Daily permits are only authorized at the time of sale, then they are batched together and charged in bulk at the middle and end of the month. This will show up as a combined charge on your statement and you will receive an email receipt for the total amount. You can also login to your ParkingCarma account and review your reservation history under My Carma.



    General


    Is there a cutoff time for reservations?

    Reserved spaces are only guaranteed until 10am. That includes all types: Monthly, Daily, Longterm. After 10am all “permit” spaces that are unfilled are available for drive-in parkers who pay a fee at the station. If you arrive before 10am and cannot find a spot, please call us immediately. If we do not receive notification within a few hours of the problem we cannot refund your permit.


    Why aren’t the dates available that I need?

    Stations have limited capacity for Airport/Longterm and Daily parking reservations. Once these stations reach their capacity for permits sold, those dates are disabled.


    Why does the checkout page give me an error that “the username is already in use”?

    If you have purchased BART reserved parking permits in the past, your information has been saved. All you need to do is enter your email address and password and the permit will be charged to the card you have on file.


    Do I need to reserve a permit for the weekend?

    Single Day Reservations are not needed on Saturdays, Sundays and Holidays.
    Any Airport / Long Term Parking reservations beginning and ending on any weekday and spanning a Holiday, Saturday or Sunday are subject to daily parking charges throughout the reservation including the Holiday, Saturday or Sunday covered throughout the reservation period.
    Airport / Long Term Parking reservations beginning or ending on a Holiday, a Saturday or Sunday are not charged for parking on that Holiday, Saturday or Sunday.















































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